At KtownKicks, we are committed to ensuring your complete satisfaction with your purchase. We understand that sometimes returns and refunds may be necessary. Please read our Refund and Return Policy carefully to understand your rights and obligations.
– You may request a return and refund within 7 days of the date of purchase.
– To be eligible, the sneakers must be in their original condition, unused, and in the original packaging.
– Personalized or customized sneakers are non-refundable unless they arrive damaged or with a manufacturing defect.
Retun Process
– To initiate a return, please contact our customer support team at WhatsApp [+971561414889].
– We will send our delivery agent to your address to take the returnd items.
– You are responsible for the return shipping costs [30Aed} unless the return is due to a defect or an error on our part.
Inspection and Refund
– Once we receive the returned sneakers, our team will inspect them to ensure they meet the eligibility criteria.
– If approved, we will process the refund within one day using bank transfer.
Damaged and Defective Items
– If you receive damaged or defective sneakers, please contact us within 7 days of delivery.
– Provide clear photos of the damaged or defective item, and we will either issue a full refund or send a replacement at no additional cost.
Exchange Policy
– We offer direct exchanges. If you need a different size or style, you can contact us on our WhatsApp [+971561414889] and we will send the new ones and take the other ones within 3 days maximum.
– You are responsible for the Exchange shipping costs [30Aed} unless the Exchange is due to a defect or an error on our part.
Cansellation
– If you wish to cancel your order, please contact us as soon as possible on WhatsApp [+971561414889] . If the order has not been shipped, we will process a full refund. If it has already been shipped, you will need to follow the return process.
Need help?
f you have any questions or concerns regarding our Refund and Return Policy, please contact our customer support team at WhatsApp [+971561414889].
KtownKicks reserves the right to update or change this policy at any time. Please review it periodically for any modifications. Last updated: [3/11/2023]
Thank you for shopping with KtownKicks. We appreciate your business and we are here to assist you with any return or refund requests.